This article was written by Humane, Inc. and archived from their official support site.

Summary
Ai Pin’s contact sync feature ensures you can seamlessly message or call the people who matter most. If your Ai Pin doesn’t recognize your stored contacts or displays a “Searching for number - the number is not available because the contact sync has not completed” message, it means something isn’t working as expected. This guide helps you troubleshoot the issue step by step—starting with simple solutions like confirming you’re online and restarting your device, and progressing to more advanced fixes like unlinking and relinking your contacts. By following these steps, you’ll get your Ai Pin to recognize your contacts and keep you connected without interruptions.

Issue

When you attempt to send a message or make a call, your Ai Pin won’t recognize your stored contacts. You may see an error like, “Searching for number - the number is not available because the contact sync has not completed.” This usually indicates a syncing problem with your contact list.

Solution

The troubleshooting steps outlined here start with the simplest fixes and progressively get more complex. After taking the steps outlined for each solution, you should test to see if the issue is resolved. So before you do anything else, go ahead and follow these steps to make sure your Ai Pin is ready to sync and recognize your contacts:

Try Messaging or Calling a Contact

    • Test if Ai Pin recognizes the contact now.
    • If you still see the sync error or the contact isn’t recognized, move on to Step 1.

Step 1: Restart Your Device

  1. Power Off Your Ai Pin
  2. Why This Helps
    • A simple reboot can refresh your device’s connection to your contact list.
  3. Test It
    • Try messaging or calling a contact again.
    • If it still can’t find your contact, continue to Step 3.

Step 2: Make Sure You Are Connected to the Internet

  1. Confirm Your Internet Connection
    • To check your Wi-Fi or mobile data signal, follow the steps in this article to walk you through the process.
  2. Test It
    • Once you confirm you’re online, try sending a message or placing a call again to see if the contact is now recognized.
    • If Ai Pin still doesn’t recognize your contacts, move on to the next step.

Step 3: Remove and Connect Your Contacts

  1. Unlink from Your Contact Source
    • If you’re using Apple, Google, or Microsoft, remove the service to that account from your Ai Pin. Check out the article Manage linked services
  2. Relink Your Contacts
    • Log in again and allow your Ai Pin to sync your contacts.
  3. Why This Helps
    • Sometimes syncing problems occur due to outdated or stale information. Re-syncing creates a fresh connection and often resolves these issues.
  4. Test It
    • After removing and connecting your service, attempt to send a message or place a call.
    • If Ai Pin still won’t recognize your contacts, move on to Step 4.

Step 4: Contact Customer Support

  1. Reach Out
    • If none of the above steps worked, our support team can help investigate deeper technical problems.
  2. Why This Helps
    • Specialists can provide additional troubleshooting steps tailored to your specific situation.

Tips

  • Double-Check Contact Info
    • Make sure the phone numbers and email addresses in your contacts are accurate. Even a small typo can cause recognition problems.
  • Keep Your Ai Pin Software Up to Date

Conclusion

If you’ve followed these steps, your Ai Pin should now recognize your contacts without any issues. If you’re still experiencing problems, don’t hesitate to reach out to our support team for further assistance. We’re here to help you stay connected.