This article was written by Humane, Inc. and archived from their official support site.

Humane's "Retry payment" feature makes it easy to keep your Plan up to date, ensuring a seamless experience every time you use your device. If your Plan is inactive or you’ve received a failed payment notice, your Ai Pin won't be able to work properly. This guide walks you through each step—from confirming your Ai Pin account status, to retrying the payment. By following these steps, you’ll make sure your billing information is current, helping you resume your service quickly so you can continue enjoying all the benefits Ai Pin has to offer.

Issue

Here are some signs that your payment may have failed:

  • Your Ai Pin displays the message “Go to .Center to check your Humane subscription status for service.”
  • You receive an email saying “We were unable to charge your card for your Humane subscription. Please update your payment information to avoid interruption to your Humane service,”
  • The Plan & Billing section of your .Center account shows an error message reading "Payment failed" and your status reads “Suspended.”

If these match your experience, then you're in the right place! Read on to find out how to get back up and running in just a few easy steps.

Solution

On the Plan & Billing section of your .Center profile, you should see an error message that looks like this:

1: Update Your Payment Method

Click on the hyperlink reading "billing information."

1. You'll be taken to our Payment Processing service, Stripe. On the right side of this screen, if you have a credit card already entered here, click the gray "x" to remove it.

2. Now click the button reading "Add payment method."

3. Enter the a valid credit card number, expiration date, security code, country and billing ZIP code.

4. Click the blue "Add" button at the bottom.

5. Click the link on the left side of the screen reading "Return to Humane Inc."

At this point, you'll be redirected back to your profile.

2: Confirm Your Billing Address

On the Plan & Billing section of your .Center profile, confirm your Billing Address. If your billing address has changed since you last used the Humane Plan, or is otherwise incorrect, you can click the blue "Update" button to the right to set a new address.

3: Retry the Payment

  1. Now click the blue button reading "Retry payment." This may take a moment.
  2. The website will refresh.
  3. Take a look at the line reading "Account Status." If it reads "Active," then congratulations, your Plan has been restored!
  4. If your account status is still not "Active," please contact our Support team. They'll investigate your specific situation to help get you back online.

Tips

  • Double-Check Billing Details
    • Confirm your card’s expiration date and billing address are correct before contacting support.
  • Watch Your Email
    • We’ll send important notifications about your subscription status—keep an eye on your inbox.
  • Keep Your Payment Method Updated
    • Regularly ensure your payment info is valid to avoid future interruptions.

Conclusion

By following these steps, you can quickly reactivate your subscription and regain full use of your Ai Pin. If you continue experiencing issues or if the problem persists after updating your payment method, don’t hesitate to reach out to Humane Support. We’re here to make sure your subscription is running smoothly so you can stay connected and enjoy your Ai Pin without interruption.