If you've canceled your Humane Plan before, but now you're ready to come back and try it again, we're here for you! This article will show you how to make sure your account is ready for reactivation, and the steps to take to get your Plan back up and running so you can get back to using your Ai Pin!
Issue
In case you don't remember whether you've canceled your account, you can check for the following:
- Humane has sent an email to you in the past confirming that you've canceled.
- The Plan & Billing section of your .Center account shows your status as either “Pending Deactivation” or "Deactivated."
- Your Ai Pin displays the message “Go to .Center to check your Humane subscription status for service."
If these match your experience, then you're in the right place! Read on to find out how to get back up and running in just a few easy steps.
Solution
1: Update Your Billing Address
On the Plan & Billing section of your .Center profile, confirm your Billing Address. If your billing address has changed since you last used the Humane Plan, or is otherwise incorrect, you can click the blue "Update" button to the right to set a new address.
Please note that your billing address must meet the following requirements when entering your payment method for the Humane Plan:
- Must be located within the United States
- Must not be located in a U.S. Territory
- Must not be a P.O. Box or Military Base
2: Update Credit Card Information
Next, locate the line item reading "Payment Method" and select the blue "Update" button on the right.
1. You'll be taken to our Payment Processing service, Stripe. On the right side of this screen, if you have a credit card already entered here, click the gray "x" to remove it.
2. Now click the button reading "Add payment method."
3. Enter the a valid credit card number, expiration date, security code, country and billing ZIP code.
4. Click the blue "Add" button at the bottom.
5. Click the link on the left side of the screen reading "Return to Humane Inc."
3: Check Account Status
After making changes to your billing address and/or payment method, check the line on your Plan & Billing page that reads "Status." If it does not show "Active," please contact our Support team. They'll investigate your specific situation to help get you back online.
Tips
- Double-Check Billing Details
- Confirm your card’s expiration date and billing address are correct before contacting support.
- Watch Your Email
- We’ll send important notifications about your subscription status—keep an eye on your inbox.
- Keep Your Payment Method Updated
- Regularly ensure your payment info is valid to avoid future interruptions.
Conclusion
By following these steps, you can quickly reactivate your subscription and regain full use of your Ai Pin. If you experience any issues, don’t hesitate to reach out to Humane Support. We’re here to make sure your Plan is running smoothly so you can stay connected and enjoy your Ai Pin without interruption.