Knowledgebase
30 of 97 original articles recovered.
Power & Charging
Charge pad blinks red when Ai Pin is charging
Summary We are currently aware that some users may experience their charge pad blinking red when their Ai Pin is sitting on the charge pad. This typically means that there is moisture detected on the...
Jul 8, 2024Stop Use Notice for Charge Case Accessory
June 5, 2024 Out of an abundance of caution, we ask that you immediately stop using and charging your Charge Case Accessory due to an issue with certain battery cells for the Charge Case Accessory....
Jun 5, 2024Reset Ai Pin
If you have trouble activating Ai Pin out of the box or unlocking Ai Pin to power OFF , we recommend resetting your Ai Pin. Do not insert any tool into your Ai Pin – this can cause permanent damage...
May 13, 2024Features & Usage
Troubleshooting Touch Pad is unresponsive
Summary Ai Pin’s touchpad is the central touchpoint for interacting with your device, allowing you to issue commands, capture photos, and more. If the touchpad is unresponsive or you’re not getting...
Jan 28, 2025If "Repeat That" Takes a Picture on Your Ai Pin
Summary If your Ai Pin takes a photo instead of repeating its last response when you say "repeat that," this guide explains the issue and outlines alternative commands you can use to ask Ai Pin to...
Dec 12, 2024How to use the "Quick Action" Feature
Ai Pin has a "quick action" feature that allows you to quickly use one of three features—Interpreter, Messages, or Notes—with a two-finger touch of the touchpad. To learn more about how to use the...
Nov 20, 2024Calendar Recall
Ai Pin has the ability to link to your Google Calendar. You can learn about upcoming meetings, what your meeting schedule is for a given day, dial into meetings, and tell you the meeting...
Oct 4, 2024Where is my Ai Pin - Pinpoint
You can located where your Ai Pin is located via the Pinpoint functionality within Humane.Center. To enable Pinpoint: Log into your account on Humane.Center Select your profile in the bottom right...
Oct 4, 2024Introducing World Clock: Your Global Time Companion!
Summary : With the 1.2 release we will be introducing a world clock feature on Ai Pin. This functionality will allow you to know what time it is around the world, even when your device does not have...
Oct 3, 2024Introducing Timers: Your New Time-Saving Companion!
Summary: With the 1.2 release we will be introducing a timer feature on Ai Pin. This functionality will allow you to use the Pin to set a timer or multiple timers. For example; “set a timer for 30...
Oct 2, 2024Introducing Alarms: Your Ultimate Wake-Up and Reminder Tool!
Summary: With the 1.2 release we will be introducing an alarm feature on Ai Pin. This functionality will allow you to use the Pin as an alarm clock. For example; “set a car parking alarm for 2 hours...
Oct 2, 2024Ai Mic Message "Something Went Wrong. Please Try Again"
Summary: “Something went wrong. Please try again” when using Ai Mic. This message can be caused by many things, but it typically points to an issue with the network you are connected to. If you get...
Oct 2, 2024Forgot your passcode
Forgot Ai Pin Passcode As of CosmOS version 1.2, you can factory reset your Ai Pin if you cannot remember your Ai Pin Passcode. Summary: You can factory reset your Ai Pin if you forget the passcode....
Sep 26, 2024Unlock your Ai Pin using Touchcode
You can now unlock your Ai Pin via a series of touchpad gestures. This Touchcode can be used in place of a Passcode. Set up Touchcode by voice command Hold down Ai Mic and say "Set up Touchcode"...
Sep 26, 2024Use Personal Voice for translation
With Ai Pin as your interpreter, you can now set up your Personal Voice to speak another language, all in your own voice! For information on how to use Interpreter, see Use Ai Pin to translate ....
Aug 22, 2024CosmOS Release Notes
You can find the release notes for any given update at CosmOS Release and Change Log .
Jun 13, 2024Communication & Contacts
Media & Data
Ai Mic History
Your Ai Pin is now smarter and more intuitive, letting you recall past activities. You can: Search Ai Mic history by date or specific details Search music history by date or description Our aim is to...
Dec 2, 2024Manage notes in .Center
Use .Center to search for, create, edit, or delete your notes. To view your notes in .Center: Log in to Humane.Center. Navigate to the "Notes" tab at the top of the screen. Create note Select in the...
May 30, 2024Connectivity & Travel
Account & Billing
Learn More About Recycling Your Ai Pin and Packaging
At Humane, we are committed to sustainability, ensuring that both our packaging and devices can be responsibly recycled. This guide walks you through how to properly recycle the Ai Pin and its...
Feb 13, 2025Ai Pin Consumers FAQ
Effective immediately, we are beginning the process of winding down the consumer Ai Pin. To help guide you through this transition, we have compiled answers to common questions about what this means...
Feb 12, 2025How to Reactivate Your Humane Plan When It's Been Canceled
If you've canceled your Humane Plan before, but now you're ready to come back and try it again, we're here for you! This article will show you how to make sure your account is ready for reactivation,...
Feb 6, 2025How to Retry a Failed Payment for your Humane Plan
Humane's "Retry payment" feature makes it easy to keep your Plan up to date, ensuring a seamless experience every time you use your device. If your Plan is inactive or you’ve received a failed...
Feb 6, 2025How to cancel your Humane Plan
How to cancel your Humane Plan You can cancel your plan at any time. Upon cancellation, your plan will remain active until the end of your current billing cycle. When your plan ends, Ai Pin will...
Dec 9, 2024Update your payment information
Summary Keep your payment method current to ensure uninterrupted service and avoid any billing hiccups. In this article, we’ll walk you through updating your payment details in just a few simple...
Dec 9, 2024Change username or password
Log in to Humane.Center. Select your profile in the bottom right. Select settings then under Account, choose Details Under Login Information, select "Update" next to your username or password. When...
May 29, 2024Safety & Recalls
Important Update for Consumer Ai Pin Customers
Dear Ai Pin Customers, First and foremost, thank you for being an early adopter of Ai Pin. Your support, feedback, and enthusiasm have been instrumental in shaping this technology, and we are truly...
Feb 18, 2025Charge Case Accessory Recall Program
Out of an abundance of caution, we are recalling the Charge Case Accessory in coordination with the Consumer Product Safety Commission due to an issue with certain battery cells supplied by a vendor...
Jun 24, 2024